Privacy Policy

Introduction

Muse-petal ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website muse-petal.com or engage our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect and process the following data about you:

Information You Provide Directly

• Name and contact details (email address, postal address) when you fill in forms on our website or correspond with us
• Financial information such as bank statements and transaction histories that you provide for our analysis services
• Records of correspondence if you contact us
• Survey responses if you participate in any surveys we conduct

Information We Collect Automatically

• Technical information including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Information about your visit including the full URLs, clickstream to, through and from our site, pages viewed, page response times, download errors, length of visits to certain pages, and page interaction information

How We Use Your Information

We use information held about you in the following ways:

• To provide and improve our services to you
• To carry out our obligations arising from any contracts entered into between you and us
• To notify you about changes to our services
• To ensure that content from our site is presented in the most effective manner for you and your device
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• To measure or understand the effectiveness of content we serve to you

Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal data. Our lawful bases include:

• Contract: Processing necessary to perform our contract with you or take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate interests or those of a third party, provided your rights don't override these interests
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Legal obligation: Processing necessary to comply with a legal obligation

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For client engagement data, we typically retain records for six years following the completion of services, in line with professional requirements. Financial documents you provide for analysis are deleted within 30 days of completing your analysis unless you request otherwise in writing.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting who can view personal data
• Regular security assessments and testing
• Staff training on data protection

Disclosure of Your Information

We may share your personal information with:

• Service providers who perform services on our behalf (e.g., IT support, email hosting)
• Professional advisers including lawyers, accountants, and insurers
• Regulators and other authorities who require reporting in certain circumstances

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Your Rights

Under UK data protection law, you have certain rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate personal data
• Right to erasure: You can ask us to delete your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request that we transfer your data to another organisation
• Right to object: You can object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

International Transfers

We do not routinely transfer your personal data outside the United Kingdom. In the event that we do, we will ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Riverside Business Centre, Chapel Street, Manchester M3 5BN, United Kingdom

Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.